Get covered at unbelievably low premiums for high sums. It can't get any better.

Aviva Life Insurance

Aviva India Life Insurance Company, founded in 2002, is the result of a joint collaboration between Dabur India and the UK-based insurance company, Aviva Plc. While Dabur Group is among the top four FMCG companies in India, Aviva Group is the 6th largest insurance group worldwide. Its connection with India dates back to 1834. Aviva Group got its name after consolidation of all its diverse brands under one name.

Aviva Life Insurance Company has a wide network of over 107 branches across India.

Established in 1696, Aviva Group has an extensive customer base of over 53 million worldwide and 46,000 employees. Experience gained in the field over centuries, contributes to its expertise in offering comprehensive insurance solutions and commands goodwill in the industry.

Aviva Life Insurance Company has a distribution network of 107 branches across 3000 locations in India. It is also equipped with a large Bancassurance channel with more than 40 tie-ups with banks and finance houses. The objective of Aviva Life Insurance is to offer customised solutions and quality products that ensure substantial growth over the years.

Highlights OF Aviva Life Insurance

  • Aviva Life Insurance Company is a joint venture of Dabur Group, the 4th largest FMCG company in India, and Aviva Group, the 6th largest insurance group worldwide
  • Aviva Life has over 13,500 financial planning advisors in India
  • Aviva Life insurance company has over 33 million customers across 16 countries
  • Aviva Life Insurance Company had an extensive network of 107 branches across India
  • Its connection with India dates back to 1834
  • Aviva Life Insurance Company offers a robust product portfolio of quality products that can be customised to unique customer needs
  • Aviva Insurance was the first company to introduce modern Unit-Linked Insurance Policies (ULIPs) and unitised with-profit policies..

Benefits of Aviva Life Insurance Policies

  • Life cover: The plans offer comprehensive life cover.
  • Claim settlement ratio: This Company is synonymous with seamless and hassle-free processing of claims and a commendable claim settlement ratio of 90.60%, as per 2016-2017 data.
  • Wealth creation: Avivas's ULIP plans offer good returns by investing a portion of premium payments of their customers in the capital market, thus providing investment and protection.
  • Tax benefits: Section 80C and 10(10D) under the Income Tax Act, provides tax benefits on regular payment of premiums.
  • Cost: Affordable term insurance plans, available at pocket-friendly rates, makes them the most preferred term insurance company in India.
  • Customer Service: This Company is equipped with a team of customer service professionals who are experts in pre-sales as well as post-sales services.

Documents needed to make claims against Aviva Life Insurance Company

The policyholder or his/her nominee has to initiate the claim intimation process by submitting a form and documents to support the claim. The form that needs to be filled up depends on the type of claim, that is, the reason behind making the insurance claim. These forms can be broadly classified as:

  • Forms for critical illness claims
  • Forms for terminal illness claims
  • Forms for accidental disability claims
  • Forms for natural death claims
  • Forms for accidental death claims

Along with the relevant form, the standard documents usually are doctor’s certificate, death certificate, physician statement etc., which have to be submitted in original or photocopies attested by a Magistrate or Gazetted Officer.

Types of Aviva Life Insurance Plans

There are different types of life insurance plans offered by Aviva Life Insurance Company. Each plan is unique and has competitive premium rates. Let's have a look at each of the plans offered by this esteemed company.

Claim Settlement Process for Aviva Life Insurance Plans

Step 1

Fill up the claim form

Visit the official website of Aviva Life Insurance Company or click here to access the form as per your claim type and insurance plan. There are a range of claims offered by Aviva against riders, hospital cash benefit, death, gratuity and group term insurance. Complete the form with accurate details of client id, policy holder name, policy number, etc.

Step 2

Keep relevant documents handy

Arrange for the necessary documents and submit them in original or get photocopies attested by a Gazetted officer, Tahsildar, Magistrate or Police Sub-inspector.

Step 3

Claim rider benefit for hospitalisation or surgery

In case you had applied for a hospitalisation or surgery-related rider, submit all medical reports and bills issued by the physician who is legally qualified to issue such a report.

Step 4

Register your claim

Online Claim Settlement Process

The online claim settlement for natural or accidental death can be initiated by visiting Aviva Life Insurance Company’s official website or by simply clicking here. Enter details like Policy Number and Date of Birth and click on the ‘Submit’ button to proceed with the claim settlement process. For Aviva Health Plus policyholders, you can avail the cashless facility in case of hospitalisation and surgical claims, according to the terms and conditions of your policy document.

Offline Claim Settlement Process Customers and claimants can initiate the offline claim settlement process through any of the following approaches:

  • Call Coverfox at 1800-209-9970 and obtain all required details about the plans offered.
  • Go through the list of branch offices and visit the nearest one with the necessary documents and claim form, and ask for assistance.
  • Contact Aviva Life Insurance Company’s Customer Service Helpline at 1800-103-7766
  • Write to them at: Claims Department Aviva Life Insurance Company India Ltd. Aviva Tower, Sector 43, Opposite DLF Golf Course, Gurgaon - 122 003

Step 5

Claim reimbursement

Aviva Life Insurance Company verifies the submitted documents and asks for further documents, if necessary. Once all documents have been duly examined, the funds are released in favour of the nominee through NEFT (National Electronic Fund Transfer) to the nominee. Aviva ensures complete transparency in the claim settlement procedure to control any possibility of frauds.

FAQs on Aviva Life Insurance

How to initiate a claim with Aviva Life Insurance?

You can initiate a claim online and offline through these simple steps:

  • Fill up the claim form - Visit the official website of Aviva Life Insurance Company to access the form as per your claim type and insurance plan. There are a range of claims offered by Aviva against riders, hospital cash benefit, death, gratuity and group term insurance. Complete the form with accurate details of client id, policy holder name, policy number, etc.
  • Keep relevant documents handy - Arrange for the necessary documents and submit them in original or get photocopies attested by a Gazetted officer, Tahsildar, Magistrate or Police Sub-inspector.
  • Claim rider benefit for hospitalisation or surgery - In case you had applied for a hospitalisation or surgery-related rider, submit all medical reports and bills issued by the physician who is legally qualified to issue such a report.
  • Register your claim

Online Claim Settlement Process

The online claim settlement for natural or accidental death can be initiated by visiting Aviva Life Insurance Company’s official website. Enter details like Policy Number and Date of Birth and click on the ‘Submit’ button to proceed with the claim settlement process. For Aviva Health Plus policyholders, you can avail the cashless facility in case of hospitalisation and surgical claims, according to the terms and conditions of your policy document.

Offline Claim Settlement Process

Customers and claimants can initiate the offline claim settlement process through any of the following approaches:

  • Call Coverfox at 1800-209-9970 and obtain all required details about the plans offered.
  • Go through the list of branch offices and visit the nearest one with the necessary documents and claim form, and ask for assistance.
  • Contact Aviva Life Insurance Company’s Customer Service Helpline at 1800-103-7766
  • Write to them, attaching necessary documents and details about the policy, at:

Claims Department

Aviva Life Insurance Company India Ltd. Aviva Tower, Sector 43, Opposite DLF Golf Course, Gurgaon - 122 003 Claim reimbursement - Aviva Life Insurance Company verifies the submitted documents and asks for further documents, if necessary. Once all documents have been duly examined, the funds are released in favour of the nominee through NEFT (National Electronic Fund Transfer) to the nominee. Aviva ensures complete transparency in the claim settlement procedure to control any possibility of frauds.

How do I find out the status of my claim with Aviva Life Insurance?

If you have already signed up on the official website of Aviva Life Insurance Company, you have to login with your Client ID/Policy Number/registered Email ID/registered Contact Number/ Login ID, value and password to check your claim status. Or else, you have to visit their online portal to sign up for the same, and then login to check your claim status.

Can I pay my premiums through setting up standing instructions on my credit card?

Yes, you can opt for auto-debit of the premium amount from your Credit Card by asking your bank to set up an ECS (Electronic Clearing Service) mandate. The other accepted payment methods are:

  • Auto-debit from your Debit Card / Bank Account
  • SBI/HDFC/Axis bank Debit Card
  • Airtel money
  • NEFT
  • Cheque, and
  • Cash

Can I renew my Aviva Life Insurance policy online?

Yes, you can renew your Aviva Life Insurance policy online by following these steps:

  • Visit the official website of Aviva Life Insurance Company and click on Pay Renewal Premium Now
  • Select Pay Revival Premium Now
  • Click on the policy due for payment
  • Select your preferred method of payment and enter the necessary bank details for authorisation and completion of the payment process For further assistance, get in touch with Coverfox at 1800-209-9970 for our expert professionals to assist you.

Can I apply for an Aviva Life Insurance policy online?

Yes, you can apply for Aviva Insurance Plans online through these steps:

  • Visit the official website of Aviva Life Insurance Company
  • Select the type of insurance plan you are looking out for
  • Select the type of payout you are interested in (lump sum or regular), your risk appetite (low or medium or high) and your age, and then click on the ‘Recommended Products’ button
  • Go through the available options for the type of insurance plan that you want to invest in and click on the ‘Choose’ button to select your preferred insurance plan
  • You can either enter your contact number/ email them at customerservices@avivaindia.com / fax them on 0124-2571205 / click on the ‘Send me an Advisor’ button to complete the online application process

How do I apply for a duplicate policy?

The application process for a duplicate policy depends on whether you have lost your policy document or you have not received it. When you have not received the policy document:

  • Download the Request Form from the official website of Aviva Life Insurance Company
  • If you have not received your Policy document within one year from the issuance date, you can visit your nearest Aviva branch to submit the Request Form. Visit the branch to get the Request Form. Alternately, you can access it online by visiting the official website of Aviva Life Insurance Company.
  • Complete the Request Form and mention the reason. Submit it online or at your Aviva branch, along with Indemnity on Rs.100 stamp paper, photocopy of photo identity proof of Policyholder, a recent colour photograph of Policy Holder and Rs.250 processing fees. Make sure you carry the original photo identity proof when you visit the branch for the verification process.
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