- About Coverfox
Nominee Assistance Program
A Coverfox initiative for all our Term Life Insurance customers
Under this program, you can be assured that your family will not just receive assistance throughout the claims process, but also get financial, legal and psychological counselling. Needless to say, at no extra cost.
How can I enroll for this program?
Anyone who purchases a Term Life Insurance from Coverfox.com is automatically enrolled in the Nominee Assistance Program. On purchasing a term life insurance plan, you will receive an email with all the details around the program. You can always ask to our insurance experts to elaborate on the service before you buy the policy.
How can my nominee avail this program?
Once you purchase a term insurance product from Coverfox.com, you will receive an email with all the details around the program and how to avail the same. It is recommended that you share the details with your nominee so that they are aware of the same. In case of any queries on the program, you may reach out to us on 1800 209 9970.
Can I use the legal counselling sessions right away?
Yes, you may use the first session right away to discuss and understand any of the following legal queries:
Can I also use the second free session for legal assistance?
In order to ensure that your nominee can get all their legal doubts cleared in the unfortunate situation of making a claim, the second legal session has been kept specifically for doubts or queries related to that. Hence, the second legal counselling session cannot be used except by the nominee in the case of making a claim.
What legal guidance will be made available to my nominee?
Your nominee can get clarification on:
How does Coverfox.com make money from this?
Coverfox.com does not make any money out of this service. We have entered into strategic partnerships with parties / organizations who can help us ensure that your family and loved ones receive unparalleled support in the unfortunate event of making a claim.
Do I have to pay anything extra for this service to Coverfox.com?
This service comes at absolutely no extra cost to you. This is our way of letting you know that we care and to ensure that your nominee gets all the assistance in the unfortunate event of them having to make a claim.
What is psychological counselling?
Death has a huge emotional impact on the family of the deceased. Knowing this, the nominee assistance program has included psychological counselling (Bereavement Counselling) so as to ensure that the families of the insured have a professional who can talk to them and help them out in this trying situation.
What are the documents required for my Nominee to access this service?
The nominee requires the policy document along with the email as sent to you on purchase of the Term Insurance plan with all the details around the nominee assistance program.
Will Coverfox also help my nominee to make a claim on life insurance policies that were not purchased from Coverfox?
Yes, Coverfox will assist your nominee fill all the necessary documents of the policies that were held by you, even the ones not bought via Coverfox.
In case of a claim, for how long will this service be available to my nominee? Or is their a lapse date on the service too?
It is advisable to avail these services in a time span of 1 year from the date of making the claim.
If I have more than one nominee to the term policy, how is the service provided?
All the nominees are eligible for the program. The service will be provided to them as per the normal process as applicable.