Axis Mutual Funds is well-known in the market as a reliable investment tool. Since its launch in the year 2009, it has grown exponentially. It has managed to leverage the equity of the “Axis” brand efficiently and combined the same with excellent money management skills. With a hawk-eye like focus on risk management, it ensures that all attributes such as quality, price, liquidity and volatility are taken into account for every investor related decision.
It attributes its success to three pillars – wealth generation with a long-term focus, outside-in perspective and long-term relationship building. Today, it offers a host of investment solutions across asset classes such as debt, equity, hybrid and special situation funds. It services more than 20 lakh investors with its product suite encompassing over 50 schemes. In addition to having great risk and money managers, what sets Axis Mutual Funds apart is their superlative customer service. They have established multiple mediums through which customers can reach out to them and get their queries resolved. With presence in over 90 cities, they strive every day to create wealth for their investors in a holistic manner.
The Axis Mutual Fund team is literally a call away. They have provided two toll free numbers wherein the existing customers or interested people can reach out to get their queries resolved. The numbers are 1800 221 322 and 1800 3000 3300. This toll free helpdesk remains operational throughout the week for specified hours. (Monday to Friday – 8am to 8pm and Saturday to Sunday – 9am to 6pm).
Upon calling the toll free number, the customer is first greeted with a welcome message by the Axis Mutual Fund Easy Call Team. Then one needs to select their language preference i.e. English or Hindi. Post this, one can select the required menu option such as account balance, NAV details, investor or distributor related queries. Based on the option selected, the call is then transferred to the concerned team.
Another convenient way of reaching out to the customer care team is via an email. The best part about this method is that it is available 24*7. One can send the email at any time as per his or her convenience. Additionally, one can attach relevant documents or screenshots required for query resolution. One important point to note while using this method is to provide all relevant details, so that the customer care team is able to address the issue at the earliest. Information such as folio numbers, full name, account number, etc. should be mentioned in the mail. Also, one should send the mail from their registered ID as provided to the Axis Mutual Fund Team at the time of registration.
The customer care service mail ID of Axis Mutual Fund Team is customerservice@axismf.com
The Axis Mutual Fund team has a unique offering called “Easy Services” for its customers. With the SMS services or the “Easy SMS”, one can know the folio balance, details about the last three transactions, NAV, make purchase transactions, redeem (full or partial) and switch from one scheme to another. The details about the SMS Codes are available on the company website under the “Investor Services” section.
Some important points to remember:
The Axis Mutual Fund Team is highly tech focused. Keeping this in mind, they have also introduced “Happy to Help” online chat functionality on their website. This facility is available during the branch working hours. However, one can send their queries through this medium even after the operational hours. During the offline hours, one has the option to send in their details (name, phone number, e-mail ID and the message or query) to the team though the chat option. The customer service team will respond to the same on the next working day.
Some people prefer having an in-person meeting to resolve their queries. They can visit their nearest Axis Mutual Fund Branch to meet the customer service representatives. The branches are located all over the country. They are open from Monday to Friday during the business hours (9am to 6pm). You can locate the nearest branch from the company’s website (Connect with Us in the Quick Links).
While visiting a branch, one should ensure to carry all relevant documents such as policy copy, personal identification, etc. Having such information handy makes the query resolution process easier and faster for the customer service member.
How can I get AXIS mutual fund customer care number?
There are multiple ways through which you can locate the Axis Mutual Fud customer care number.
How to download AXIS mutual fund account statement?
You can visit the website and go to the “Account Statement” section or click on www.axismf.com/account-statement to get the mutual fund account statement. You need to provide either the folio number or PAN Card details, select the report timeframe and then click on “Email statement”.
How can I update my email ID in the AXIS mutual fund records?
In order to update contact details (including email ID), one needs to follow the following steps:
How can I login to the AXIS mutual fund with folio number?
In order to login to your Axis Mutual Fund Account, you need to enter either your registered Email ID or your PAN Card number.
What is AXIS mutual fund office address?
The registered office of Axis Mutual Fund is located in Worli, Mumbai. For other branch locations, you can visit the site (www.axismf.com) and go to the “Connect with Us” section. The branch details are arranged alphabetically on this page. Alternatively, one can reach out to the customer service desk through email or phone and enquire about the office address.
