There are two ways in which you can file a claim under this policy:
Cashless claim:
All health insurance policies by Care Insurance offer cashless treatment available at network hospitals. Remember that you must inform the company at least 48 hours before the planned hospitalization. In case of a medical emergency, you can inform the insurance company within 24 hours of the hospitalization.
- Show your health card and a valid photo id at the hospital to get a pre-authorization form.
- Fill out the pre-authorised form and get it signed by the treating doctor.
- The form will be sent to the company for verification and the doctor’s advice for hospitalisation. Note that the hospital will provide any other document required by the company.
- The company will issue an authorisation letter upon approval of the cashless treatment request.
- Once the patient is discharged, a discharge paper is verified and duly signed by him, and the hospital sends the discharge paper to the insurance company, which settles the claim.
Reimbursement claim:
A reimbursement claim is when the patient is admitted to a non-network hospital where a cashless facility is unavailable. So you pay the entire bill from your own pocket and claim reimbursement later. For such a claim, inform the company within 30 days of the discharge. The company will verify all the documents and settle the claim. To file a reimbursement claim, you need to submit a list of documents to the insurance company as follows:
- A duly filled and signed claim form.
- Photo id of the patient
- KYC details of the proposer
- Doctor’s prescription advicing hospitalization
- Patient’s discharge summary with the medical history
- Relevant medical test reports
- Surgeon’s certificate with details of the surgery, if applicable
- Original medical bills
- Payment receipts
- Bank transfer details with the cancelled cheque
- Any other detail required by the insurer.