The claim procedure for health insurance policies by United India is simple and fast.
Cashless Claim:
All Network Hospitals provide a cashless facility. The patient must show his health card and photo Id at the time of hospitalisation and get a pre-authorisation form. A duly filled and signed pre-authorisation form is sent to the insurance company, which accepts or rejects the claim after verification. Once the claim is accepted, an authorisation letter is issued. The hospital sends the final bill, and the discharge paper to the insurance company, and the claim is settled.
Claim Notification:
In case of planned hospitalization, the insurance company should be notified at least 48 hrs in advance with details of the hospital and treatment. In case of emergency hospitalization, the company should be notified within 24 hrs of the hospitalization.
Reimbursement claim:
A reimbursement request should be raised by the insured to the company/TPA within the time limit. The insured should submit all the necessary documents within 30 days of discharge for verification, and the claim is settled according to the policy’s conditions as specified in the policy bond. There are several documents required to raise a reimbursement request, such as claim form, patient’s photo id, medical prescription advising hospitalization, payment receipts and original medical bills, discharge summary, test reports, NEFT details and cancelled cheque, KYC details of the proposer, and any other relevant document required by the insurer.