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ICICI Lombard General Insurance

ICICI Lombard General Insurance is a joint venture company between ICICI Bank and Fairfax Financial Holding with a shareholding pattern of 74 % and 26%, respectively. The company provides General Insurance solutions to help people protect their family against unexpected events. The company also offers protection solutions to businesses, personal and project liabilities across urban as well as rural areas in the country.

ICICI Lombard General Insurance has an extensive product portfolio which includes health, motor, travel, home, business, marine, and crop insurance. These insurance products are specifically designed to offer comprehensive insurance solutions to people of all ages, occupations, and groups. Keeping in mind both individual and corporate clients, the company has been consistently coming up with innovative solutions and customer-centric approach. The company is recognized and endeavours to provide customised insurance products to its customers.

Vision and Mission of ICICI Lombard

The company aims to be the most value creating and admired risk solutions company in India with a global footprint. Following are some of the awards bagged by ICICI Lombard General Insurance.

  • The company received the “Claim Leader” award in Indian Insurance Awards, 2014 under the general insurance segment.
  • The company emerged as one of the most preferred companies for health insurance in a study undertaken by the Department of Consumer Affairs, Government of India.
  • ICICI Lombard received “E-business Leader” award in the Indian Insurance Awards, 2013 under general insurance category.
  • The company received “Porter Prize” award in “Creating shared value” category.
  • The company awarded with the Golden Peacock Innovation Award in 2011 for Rashtriya Swasthaya Bima Yojana.

ICICI Lombard General Insurance Statistics

ICICI Lombard has secured a good reputation, especially when it comes to the claim settlement. The company has a claim ratio of 99.87% and 93.14% for health insurance and motor insurance (own damage), respectively within 30 days of claim filing for FY 2019.

ICICI Lombard General Insurance products and services

Exclusions under ICICI Lombard General Insurance

  • Any disease that has occurred within 15 days of the commencement of the policy
  • Cosmetic surgery
  • Any injury occurred directly or indirectly due to war, riots, etc.
  • Suicidal death claims
  • The injury occurred due to policyholder being under the influence of alcohol or any kind of drug abuse
  • Destruction of the property or goods on purpose
  • Any natural wear and tear of the insured property
  • Any damage or loss to the property due to war

ICICI Lombard General Insurance renewal Process

The online policy renewal process

Follow the below mentioned steps to renew the policy under ICICI Lombard General Insurance:

  • Visit the official company website, i.e.,
  • Click on “Renewals” under the menu bar.
  • Select the desired type of plan which you want to renew from the drop-down menu.
  • Enter the details asked in the renewal form such as policy number, date of birth, etc.
  • Click on the “Submit” button to proceed.
  • Make the payment using any of the payment options given.
  • On completion of the payment, you will receive a message on your screen about successful policy renewal.

The offline policy renewal process

You may visit the nearest ICICI Lombard branch office to renew your policy. Fill up the renewal form and make premium payment before the expiry of the policy grace period.

ICICI Lombard General Insurance Claim Process

Follow the below-mentioned steps to file a claim with ICICI Lombard General Insurance policy:

  • Inform the company about the unfortunate event within 48 hours by calling 1800 2666. Alternatively, you can send an SMS "CLAIM" to 575758.
  • The customer care officer will give you the list of documents to be submitted.
  • Download the claim application form from the company website, or you can get it from any of the branches of ICICI Lombard.
  • Prepare all the required documents, along with the claim form.
  • The surveyor will visit the spot of the incident in case of motor claims and based on his assessment, the application will be processed.
  • In case of health insurance policy, cashless claims will be processed at the hospital within a stipulated time, and reimbursement claims will be settled within 30 days from the date of the claim made.
  • Once the company verifies the documents, the claim amount will be released in the account of the claimant/beneficiary.

Contact ICICI Lombard General Insurance

  • Call: 1800 2666 (toll-free number)

  • Alternative number: 8655 222 666 (chargeable)

  • For crop insurance: 1800 266 9725

  • Email:

  • Address: ICICI Lombard General insurance company Limited, 401 – 402, Interface building no. 11, Link Road, Malad (West), Mumbai - 400064

FAQs on ICICI Lombard General Insurance

What is the list of documents required to buy ICICI Lombard General Insurance Plans?

The documents required for buying ICICI Lombard general insurance plans depends on the plan chosen, however the general documents required are Filled Application Form, Age Proof, Identity Proof, Address proof, Recent Passport size photographs.

Does the company offer corporate insurance plans?

Yes, ICICI Lombard offers a range of corporate insurance plans to cover different risks faced by corporates and industries.

What is the tenure of general insurance policies?

Typically, general insurance policies are for one year. However, there are plans which provide a higher duration, one must carefully go through the sales literature to know more about the same.

Is there any facility to receive policy related updates on WhatsApp?

Yes, the company does provide this facility. You can opt to receive WhatsApp notifications at the time of opting for a policy. You can also opt for this service later by visiting the nearest branch or by calling the customer care department.

What is the claim settlement ratio of ICICI Lombard?

ICICI Lombard General Insurance has a good reputation when it comes to the claim settlement process and the ratio. It has a claim settlement ratio of 99.87% for health insurance and 93.14% in the case of motor insurance (own damage), respectively within 30 days of claim filing for FY 2019.

Does ICICI Lombard have a mobile application?

Yes. The company has a mobile app, which is called ICICI Lombard APP that can be installed from Google Play or App Store.

Does ICICI Lombard have customised business plans?

Yes, ICICI Lombard offers the following customised business plans. Office package policy Electronic equipment insurance policy Event insurance Shopkeepers insurance Project insurance Contractors all risk policy Burglary insurance

What should I do if my insurance policy expires?

You need to pay the renewal premium before the due date of your policy. If you fail to make the next premium payment, the policy will expire. However, the company offers a grace period of 30 days from the expiry date of the policy within which you can renew the plan.

What does lifelong renewability mean?

Lifelong renewability is a facility given to the policyholder to enjoy the lifelong protection of the insurance policy without any restrictions or age bar. Lifelong renewability helps the policyholder not only to meet sudden expenses, but also to enjoy protection for their entire life time.

How can I find the nearest ICICI Lombard branches?

It is quick and easy to find ICICI Lombard branch office with the branch locator service of the company. Visit and select the state and city in which you reside to find the nearest branch.

Is it possible to track policy claim under ICICI Lombard?

Yes. You can track your claim under “Self Help” section on the official website of ICICI Lombard.

What are the types of vehicle that I can insure under motor insurance plan?

Currently, the company allows you to insure private car and two-wheeler under vehicle insurance.

What is No Claim Bonus?

No Claim Bonus (NCB) is a discount on the premium of the own damage portion of your vehicle when you renew your motor insurance, provided you have not made any claim during the last policy tenure. The No Claim Bonus can be accumulated up to 50% of the own damage premium.

You can transfer the full benefits of No Claim Bonus, even if you shift your motor insurance plan to ICICI Lombard from any other insurance provider.

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