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Tata AIA Life Insurance

Tata AIA Life Insurance Company, operating since Aril 2001, is a joint collaboration between Tata Sons and the AIA Group with a stake of 51% and 49% respectively. It is a blend of the unquestionable expertise that the two organisations hold in their respective fields – Tata’s distinct market presence across diverse verticals in India, and AIA’s reputation of being the leading independent life insurance group across over 18 markets in Asia Pacific.

The Company boasts of a perfect combination of experience and efficiency.

Tata AIA Life Insurance Company, one of the leading insurers in the Indian private sector, holds a creditable record of a claim settlement ratio of 98% in the FY 2017-18 and grievance settlement of 100% as per 2016 – 17 statistics. It is accomplished in offering customised life, health and group insurance solutions to individuals, businesses across sizes and sectors, and associations. Any individual who is at least 18 years of age and aged less than 70 years is eligible for an insurance policy from Tata AIA Life Insurance.

Interesting Facts about Tata AIA Life Insurance

  • It holds a creditable claim settlement ratio of 98% in the financial year 2017-2018

  • It achieved a grievance settlement of 100% in the financial year 2015-2016

  • TATA AIA intends to secure the lives of 3 million consumers by 2020

Benefits of Tata AIA Life Insurance

  • Avail tax benefits under section 80C and 10(10D) of the Income Tax Act, 1981

  • Makes any individual right from 18 to 70 years of age eligible for applying for insurance covers

  • Offers the flexibility to select from a wide range of comprehensive life, health and group insurance plans, which can be customised to meet your unique needs

  • Includes riders and add-on benefits on additional payment of premiums

  • Provides flexible policy term and payment of premiums on monthly, quarterly, half-yearly and yearly basis

  • Includes the option of a free look period, and return of policy within 15 to 30 days of purchase on being dissatisfied with the policy opted for

  • Loyalty addition and bonuses to boost your savings

  • Simplified enrolment and fast claim settlement process available both online and offline

  • Competent customer service on a 24*7 basis

Documentation required to apply for a Tata AIA Life Insurance

  • Identity proof

  • Address Proof

  • Age Proof

  • Income Proof

  • Proposal Form

Types of life Insurance Plans Offered by Tata AIA Life Insurance

Tata AIA Life Insurance offers you a host of life insurance plans that offer you the dual benefits of savings and insurance.

How to File a Claim with Tata AIA Life Insurance

Tata AIA ensures a hassle-free claim settlement process through these three simple steps:

  • Online claim intimation

  • Submission of claim requirements

  • Claim decision and payment

Documents required for filing a claim are as follows:

  • Original policy document

  • Rider policy document

  • Original death certificate

  • Claim forms duly filled

  • Copy of the policy document, FIR, post mortem report, etc. duly attested by the police authorities

  • Certificate by the last attending medical practitioner.

  • A copy of photo identity proof of the claimant and supporting documents evidencing the rights of the claimants.

  • Any additional information and documents required by the Company for assessing the validity of a claim and for processing a claim request

For policies that have been in force for a continuous period of 3 years, the death benefit is paid within 8 working days on the receipt of the all required claim documents. The company also pays an interest of 6% p.a. in case of any delays.

Online Insurance Claims Process

Here’s how you can file a claim online:

  • Visit the official website of Tata AIA Life Insurance Company, click on the ‘Claims’ button at the top of the screen and then click on the ‘Online Claim Intimation’ button to access the Online Claim Intimation Form. Or, you can simply to access the same form.

  • Enter the following details:

  • Policy Number (Claim Reason Death/ Critical Illness/ Hospitalization/surgery/Death of payor)

  • Name of the Life Assured

  • Name of the Policyholder

  • Date of event

  • Causes of the events

  • Name of the person intimating the claim

  • Email address of the person intimating the claim

  • Mobile number of the person intimating the claim

  • Address of the person intimating the claim

  • State and Pincode

  • Upload relevant documents

  • Click on the ‘Submit’ button at the end of the form.

  • Once the documents have been reviewed, the Claims Team may get in touch with the claimant, if additional information or documentation is required.

  • The claimant will be notified once all the submitted documents have been reviewed the Claims Team.

  • Claim payment process will be executed through NEFT.

Offline Claim Settlement Process

Tata AIA Life Insurance Company offers the following options for those who prefer filing their claims offline:

  • Call Tata AIA helpline number: 1-860- 266-9966 (within India) and +918067603700 (International callers)

  • Visiting the nearest branch of Tata AIA Life Insurance

  • Alternatively, individuals can also write to the company and notify them regarding the claim. Track the branches .

  • You can write to the below address with the relevant documents: B Wing, 9th Floor, IThink Techno Campus, Behind TCS,, Pokhran Road Number 2, Close to Eastern Express Hwy, Thane, Maharashtra 400606 Phone: 022 6647 9000

  • You can also file a claim through their insurance agent.

If you visit a Tata AIA branch, these are the details you have to enter in the Claim Intimation Form.

  • Policy Number

  • Name of the life assured

  • Name of the policyholder

  • Date of event

  • Causes of the events

  • Name of the person intimating the claim

  • Mobile number of the person intimating the claim

  • Address of the person intimating the claim

  • State and Pincode

  • The documents are verified by the Claims Team.

  • You will be intimated by the Claims Team if additional documents are required.

  • Finally, you will be informed about the status and the payment procedure will be executed through NEFT.

Tata AIA Life Insurance Online Premium Payment

Tata AIA Life Insurance has simplified the premium payment procedure for customers by making it accessible at the click of a button, irrespective of their location. While the offline options of paying through cash or cheques by visiting their branch is also available, customers can make the most of the online benefit through these steps:

  • Visit the Tata AIA Life Insurance website, click on the ‘Customer Service’ button at the top of the homepage and then click on the ‘Online Payment’ option from the dropdown menu to be taken to the separate window on ‘Premium Pay Options’. Or else, you can simply to access the ‘Premium Pay Options’ window.

  • The online payment options are:

  • Pay online - Visa, Master Card, Diners Club International Card, Citibank E-card, American Express Card, Debit Card and Net Banking Account

  • EMI

  • Jio Money

  • Paytm

  • EBPP (Electronic Bill Processing and Payment)

  • ICICI Bank Quick Pay

  • IMPS (interbank Mobile payment Service)

  • Click on the option of your choice and complete the premium payment process in a matter of minutes.

Awards won by TATA AIA Life Insurance Company

  • Tata AIA Life is Aon Best Employer India 2017

  • Tata AIA Life wins the Golden Peacock Award for Risk Management, 2016

FAQs on TATA AIA Life Insurance

What are the possible reasons my Tata AIA Life Insurance claim was rejected?

The most common reasons for claim rejection for life insurance policies are:

  • Misrepresentation or suppression of facts
  • Lapse of your policy
  • Non-submission of medical tests
  • Not updating or appointing your nominee
  • An instance like suicide of the policyholder (usually within one year of policy registration), drug overdose, death caused by accident under intoxication, etc.)
  • Any clause as per the terms and conditions in your policy document

What is the average claim processing time for a Tata AIA Life Insurance policy?

For policies that have been in force for 3 consecutive years, the death benefit is paid within 8 working days on the receipt of the all required claim documents. The company also pays an interest of 6% p.a. in case of any delays.

Can I register for ECS to pay off my premiums?

Yes, you can opt for an ECS for premium payment on your Tata AIA insurance plan through the following:

  • AADHAAR-based e-NACH Registration
  • Direct Debit
  • Credit Card
  • Standing Instruction on your account at State Bank of India
  • National Automated Clearing House (NACH)

What are the various ways I can pay my Tata AIA Life Insurance premium?

If you wish to pay your premium online, here are the available options that you can opt for:

  • Pay online - Visa, Master Card, Diners Club International Card, Citibank E-card, American Express Card, Debit Card and Net Banking Account
  • EMI
  • Jio Money
  • Paytm
  • EBPP (Electronic Bill Processing and Payment)
  • ICICI Bank Quick Pay
  • IMPS (interbank Mobile payment Service) If you prefer paying your premium offline, you can choose to pay through the following at your nearest Tata AIA branch:
  • Cash
  • Cheque
  • You can track your nearest branch.

What is the online claim filing process at Tata AIA Life Insurance?

Here’s how you can file a claim at Tata AIA Life Insurance online:

  • Visit the official website of Tata AIA Life Insurance Company, click on the ‘Claims’ button at the top of the screen and then click on the ‘Online Claim Intimation’ button to access the Online Claim Intimation Form. Or, you can simply to access the same form.
  • Enter the following details:
  • Policy Number (Claim Reason Death/ Critical Illness/ Hospitalization/surgery/Death of payor)
  • Name of the Life Assured
  • Name of the Policyholder
  • Date of event
  • Causes of the events
  • Name of the person intimating the claim
  • Email address of the person intimating the claim
  • Mobile number of the person intimating the claim
  • Address of the person intimating the claim
  • State and Pincode
  • Upload relevant documents

  • Click on the ‘Submit’ button at the end of the form.

  • Once the documents have been reviewed, the Claims Team may get in touch with the claimant, if additional information or documentation is required.
  • The claimant will be notified once all the submitted documents have been reviewed the Claims Team.
  • Claim payment process will be executed through NEFT.
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