The claim can be filed in a simple and hassle-free process. Mentioned are the steps for claim process:
1. Claim Registration:
The nominee of the insured needs to intimate the claim to the insurance company by filling a claim form completely. Necessary documents needs to be attached along with the claim form.
The nominee needs to ensure that the form is filled based on the type of claim and submitted to the IDBI Federal Life Insurance office along with the other documents.
The insurance company registers the claim and provides an acknowledgement to the claimant with a set of other claims documents for further processing of the term claim.
In case of any queries, you can contact on 1800 209 0502 or email at support@idbifederal.com
2. Documents submission:
The nominee has to either visit the IDBI Federal Life Insurance head office or any of its branch to register a term insurance claim. The below documents would be required
- Intimation letter
- Death claim form
- Attested copies of the nominees photo id and residential proof
- Death certificate in original or attested copies issued by Municipality
- Bank details of the nominee
- Original Policy bond
- Medical records at the time of death and documents related to any past illnesses of the insured person
- Cancelled cheque of the nominees bank account that contains the IFSC code
3. Claim scrutiny and decision:
The insurance company communicates the claimant the other requirement. A dedicated claims team follows up and help the claimants. This team further understands the genuineness of the claims, scrutinizes the claim and further takes a decision for claim payments.
4. Fund value payment:
After scrutinizing the claim, the fund value of the plan is paid to the nominee of the policy. This process happens only during death claim.
5. Settlement payout:
The insurance company would verify the documents once received. In case of any more documentation, the verification process would be complete after receiving the same.
The clauses and riders if any would also be examined. If all the documents are found right as per the requirement, then the funds would be released in the nominee’s favor.
The company claims to settle the proceeds within 8 working days from the date of receipt of all the required documents.
The payment is done via NEFT (National Electronic Fund Transfer) to the nominee. The insurance company ensures complete transparency to reduce any possible frauds and financial discrepancy.
In case of NEFT failure, the insurance company would send a cheque at the residence of the nominee
Note: If the claim is delayed (which is very rare with IDBI Federal Life Insurance) beyond 8 working days, they pay their customers a good interest @8% for every day’s delay.