EPFO offers a multitude of services to its members. These services are again grouped under various categories:
For Employees
Member Passbook Service
It is a document through which an employee can check EPF balance, view total contribution made during the period in both EPF and EPS account.
The document shows contribution made every month and also interest earned during the period.
Member UAN/ Online Services
Through UAN member portal, you can submit claims for online withdrawal, transfer, updating KYC related information and know your claims status.
It also provides Missed call and SMS alerts facility to check the PF balance.
EPFiGMS (Grievance Redressal System)
It is a customised grievance redressal system by EPFO to solve all PF account-related complaint. Through this system, your grievance will be redirected to the concerned department for prompt and smooth action.
Pensioner's Portal
Pensioner's Portal service was launched in March 2018, for providing all pension-related information like pension payment order number and details, pensioner's passbook information, details regarding submission of pensioner’s life certificate, etc.
For International Workers
EPFO also extends social security benefit to migrant workers, who have shifted to another country for work-related functions. For this purpose, the Government of India has signed multiple agreements with 19 countries including Canada, France, Belgium, Germany, Austria, Republic of Korea and Norway.
A foreign worker registered with EPF can make a contribution of 12% on the full salary, whether it is remunerated in India or outside India. The employer also contributes an equal sum, with the total contribution being 13.61% of the total wages of the employee.
It also issues Certificate of Coverage to International workers.
Employee Help-Desk
EPFO ensures support to employees through its help-desk and toll-free no. 1800-118-005. On the member portal, the employee can select a particular problem that he/she is facing with respect to his/her EPF account.
- UAN Activation
- KYC Pending
- Claim Status
- Viewing the Passbook
For Employers
Online Registration
The employer can register their establishments online through EPFO portal by providing details like name of the establishment, PAN, contact details and other relevant details.
ECR Challan Payments
Facilitates payments and filing of Electronic Challan cum Returns (ECR) through the e-Sewa portal. It includes details of the wages and contributions of new and existing members.
It also relieves the employer from filing monthly and annual return reports and saves from loads of paperwork.
Online EPF Claim Settlement
Employers can directly approve various transfer claims during job changes, online/offline withdrawal request, and an update of the bank account details of the employees through the unified member portal for employers.
Under the online transfer claim portal (OTCP), the employer can view all the claim settlement request under one head, which makes it convenient for employers to verify and approve the claims.
Online Transfer of EPF subscription
Establishments with a banking relationship with State Bank of India can easily transfer the monthly subscription amount to the EPFO via online transfer.
For organisations not having a banking relationship with SBI, can use the TRRN (Temporary Return Reference Number) generated at the EPFO website for online EPF amount transfer.
Employer Helpdesk
EPFO has a separate help-desk for both employer and employee for resolving all their queries, either through helpline number or via email.
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