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If you have a complaint or query, you can approach the central grievance management system available with NSDL or Karvy, which are the two agencies that are involved in Central record-keeping business of the National Pension Scheme. There are also grievance redressal agencies' authorities who are in charge of the escalations. There is the Grievance Redressal Officer, and even then if the grievance does not get resolved, then you can approach the Chief Grievance Redressal Officer.
There are also two levels of escalations for any issue that you might have for the purpose of NPS exits. Even then if your grievance is not addressed, then you can directly contact the Pension Fund Regulatory and Development Authority.
The contact number for NSDL customer care is 022-2499-3499. For the Grievance Redressal Officer, it is firstname.lastname@example.org, and the Chief Redressal Officer's e-mail address is email@example.com.
NSDL CRA has a grievance redressal system in place. There is a customer care number that you can contact for the purpose of communicating your grievance. If for whatever reason, the subscribers need to contact NSDL CRA for their NPS, they can always contact on the toll-free number: 1800 222 080. It leads you to an IVR. If you're not satisfied with the IVR, you can talk to the customer service executive using a unique T-Pin.
How to Contact NPS?
NPS, through the NSDL, has set up a customer care number for the subscribers to call on. The contact number for NSDL customer care is 022-2499-3499. In case their grievance is not addressed, they can write to the Grievance Redressal Officer at firstname.lastname@example.org and the Chief Redressal Officer's at email@example.com.
How to Register your Mobile Number with NSDL CRA?
For registering your mobile number and the e-mail ID with NSDL CRA, you have to log in with your PRAN and the I-PIN. In that, use the update contact detail for updating your e-mail and your mobile number. Once the process of updating is done, an SMS alert will be sent for the same.
How to Get a PRAN?
For government employees, the SABs themselves will upload the subscriber information on the NSDL CRA portal. NSDL CRA requires subscribers to fill in a physical form with their details, attesting to the details submitted on the portal. Within three working days, a PRAN will be generated.
For other individuals, they have to fill in a form along with their KYC details and submit it at any POP-SP. This service is usually provided by several banks and other financial institutions also. Within three working days, for them as well, a PRAN will be generated.