Reliance Travel Insurance

• Medical expenses - if you are away from your home, you would be covered for any surgical or emergency medical treatment.
• Trip cancellation and trip interruption - if you are unable to take your flight or cancel your entire trip due to any medical emergency, then trip cancellation would be covered.
• Personal liability cover - if you are found liable for any bodily injuries to someone due to an accident or damage someone’s property, then personal liability cover would take care of such expenses.
• Loss of passport - if you lose your passport while you travel abroad, then the entire expenses to get a duplicate passport would be covered here.
• Terrorism - if you need any medical assistance during any act of terrorism, then the same would be offered here.

A travel insurance plan doesn’t cover all the features. Certain things that are not covered are mentioned below:

• Travelling without the medical advice of the treating doctor
• Travelling only with an intention of obtaining a medical treatment abroad
• Doesn’t provide coverage for expenses due to HIV/AIDS, alcohol, anxiety, stress, mental disorder, venereal disease, suicide etc.
• Pre-existing medical conditions, especially life threatening conditions
• Loss of passport or documents left unattended
• War or any nuclear threat in the country you are travelling to

The insured should register the claim within 24 hours of claim occurrence either by contacting Reliance via calling on the toll-free number or through email. Reliance General needs to be informed for availing cashless facility. To avail the worldwide cashless facility kindly call on the below numbers mentioned. Claim intimation should be done by filling the claim form properly with correct information with the necessary set of documents.

Below mentioned information should be provided while registering a claim with the company’s claim team:

• Insured’s name, contact details and policy details.
• Nature of incident
• Date and time of the incident
• Location of the incident

Documents Required for Claim Process

Medical & Emergency Expenses

• Claim form with the surgeon's signature
• Copy of your travel policy
• Doctor's report
• Original admission/discharge card
• Original bills/receipts/prescription
• Original X-ray reports/ Pathological/ Investigative reports
• Copy of passport/visa with entry and exit stamp.

Loss of Baggage

• Claims form
• Copy of your travel policy
• Copies of baggage tags
• Copies of correspondence with the airline authorities or others about loss of checked baggage
• Property Irregularity Report (obtained from Airline)
• Details of compensation received from airlines/other authorities if any

Delay of Baggage

• Claims form
• Copy of your travel policy
• Copies of baggage tags
• Copies of correspondence with the airline authorities certifying the delay
• Property Irregularity Report (obtained from Airline)
• Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period.

Loss of Passport

• Claims form
• Copy of your travel policy
• Copy of new passport
• Copy of previous passport (if available)
• Original bills/invoices of expenses incurred for obtaining a new passport
• Copy of FIR/ Police Report

Trip delay / cancellation/ interruption/ missed connection

• Claims form
• Copy of your travel policy
• Confirmation from the airlines clearly mentioning the scheduled arrival time and the actual arrival time
• Copies of correspondence with the airline authorities certifying the delay
• Medical reports and doctors statements if the trip is cancelled or interrupted due to medical reasons
• Termination letter from the company if trip is cancelled or interrupted due to employment reason
• Police report confirming the incident if the delay is due to any other insured events
• Original tickets of the insured and the travelling companion indicating travel to the same destination for the same dates in case the cancellation or interruption is due to the sickness injury or death of a travelling companion
• All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers

Personal Liability

• Claims form
• Copy of your travel policy
• A detailed statement mentioning details of the incident
• Witness statements
• Any other documents relevant to the incident including Summons Legal Notice etc.
• Any other information you would like to share with us.

Hijack

• Claims form
• Copy of your travel policy
• Full statement of the events in writing
• Airline correspondence (copy of Passenger List etc.)
• Copy of ticket/ Boarding Pass

Accidental Death

• Claims form
• Copy of your travel policy
• Original Death Certificate
• Copy of FIR/Police inquest report/Coroner's report
• Copy of Post Mortem report.

Dismemberment Case

• Claims form
• Copy of your travel policy
• Copy of treatment papers along
• Copy of FIR/Police inquest report/Coroner's report

Financial Emergency Assistance

• Claims form
• Copy of your travel policy
• Date of loss
• Copy of FIR/ Police Report

Bail Bond

• Claims form
• Copy of your travel policy
• A detailed statement
• Court order stipulating the required amount as bail bond
• Police report.

Sponsor Protection

• Claims form
• Copy of your travel policy
• A detailed statement
• Medical reports or doctor's statement giving the details of the sponsor and cause of death certificate of the sponsor

Compassionate Visit

• Claims form
• Copy of your travel policy
• A detailed statement
• Medical reports and certificate from the doctor confirming hospitalisation of the insured, reason of hospitalisation and duration of hospitalisation
• Doctor's statement specifically stating the need for an attendants

Study Interruption

• Claims form
• Copy of your travel policy
• A detailed statement.
• Medical reports or doctor’s statement
• Death certificate as a proof of the reason of study interruption (in case of death of immediate family members)
• Receipts of the university fees paid

Home Burglary

• Claims form
• Copy of your travel policy
• Copy of the FIR
• List of items stolen along with year of purchase and value

Dental Treatment

• Claims form
• Doctor's report
• Copy of your travel policy
• Original medical bills/receipts

Contact Details for our Service Provider - Europ Assistance:

C-301, Business Square,

Andheri - Kurla Road, Chakala,

Andheri (E), Mumbai - 400093, India

National Numbers for any emergency assistance:

Claims Landline: +91 22 6734 7843

Claims Landline: +91 22 6734 7844

Fax: +91 22 6734 7888

It's true that vacations bring happiness and the bonding with our families, friends and colleagues only increases day-by-day. For such happy times, Reliance travel insurance safeguards you by offering best of the coverages and benefits with minimum exclusions and maximum value added services on their plate. Quick and hassle-free claim settlement process makes the stress level even lower amongst their happy customers.