- About Coverfox
Universal Sompo General Insurance Company Limited is a private-public partnership between three public sector Indian banks - Allahabad Bank, Karnataka Bank and Indian Overseas Bank; one of the leading Indian FMCG companies, Dabur India Limited; and, a private Tokyo-based Japanese insurance company, Sompo Japan Nipponkoa, which is a Fortune 500 company having a capital of 70 billion Yen.
As per the ICMR-BFM survey, this Company ranked 5th in the top 15 for providing non-life insurance products.
Universal Sompo General Insurance Company Limited offers a range of individual as well as commercial general insurance products to its customers, with an aim to increase customer satisfaction by constantly improving their products.
Universal Sompo has its vision set on establishing themselves as the market leader in the general insurance industry. They seek to contribute to customer satisfaction by delivering value to their customers and consistently improving on their services.
Universal Sompo specialises in general insurance with an extensive range of coverages across car, bike, health, travel, commercial, bancassurance and a range of other insurance packages. While customer-centricism is a non-negotiable part of their mission statement, they aim to achieve the same by ensuring incremental growth, stable returns for their shareholders and seamless post-claim services to their customers. Last but not the least, they understand that their employees are the backbone for their success. As a result, they strive to create a dynamic work culture to contribute to the job satisfaction of their employees. This, in turn, will automatically translate to customer delight.
The share capital of the company is 230 crores.
The three leading banks promoting the company have an aggregate asset base of Rs.314, 017 crores which shows that the insurer has a firm footing in terms of solvency.
The insurer's mission is to provide world-class products as well as services to customers to increase revenue and provide stable returns to its stake-holders.
It has 113 branches and 17 zonal offices at various locations across India.
It has a Gross Written Premium (GWP) of Rs.903.79 Crores in the FY 2015-16.
It offers an extensive range of insurance policies that are customised to meet the unique needs of individuals and companies irrespective of its size - corporate and SMEs.
Personal Accident Insurance Claims
In case of any accidental death or disability, the company should be informed immediately at 1800 22 4030.
The company’s executive would guide the insured with the required process.
Relevant documents would have to be submitted for making a claim. These documents include claim form, policy copy, claim intimation, FIR, death certificate, post mortem report coroner’s report, etc.
Health Insurance Claims
For cashless claims, the company should be informed within 24 hours of emergency hospitalisation or 48 hours before planned hospitalization at 1800 200 5142. The insured can visit the network hospital with his identity card and fill the ‘Cashless Request Form'. The form is sent by the hospital to the company.
For reimbursement claims, the company should be informed within 24 hours of emergent hospitalisation or 48 hours before planned hospitalization at 1800 200 5142. The insured should undertake treatments and then, submit the relevant bills for reimbursement of expenses incurred.
Claims Ratio for Financial Year 2017-18:
Online Premium Payment Process
You may get in touch with Universal Sompo in the following ways:
Email – For customer queries their official email id is email@example.com. For claim related queries, the official email id is firstname.lastname@example.org.
Digital payments: You can also avail these digital payment gateways:
Debit/Credit Card – Visa, MasterCard, American Express and Bharat QR
Card on Delivery
Offline Premium Payment Process
For offline premium payment or purchasing an insurance policy, you can call Coverfox at 1800-209-9970 and obtain all required details about the plans offered.
Write to Universal Sompo General Insurance Company Ltd., Plot No - EL-94, KLS Tower, TTC Industrial Area, MIDC, Mahape, Navi Mumbai 400710.
customer care number: 1800 22 4030, 1800 200 4030, 022 - 27 63 9800, 022 – 39133700.
For health-related queries or feedback you can call on 1800 200 5142 or 022 – 39 63 5200.
Fax: 1800 200 9134
What are the benefits of a health card?
A health card enables you to access the cashless treatment facilities at the enlisted network hospitals of the insurer and TPA. Along with the details of the Insured person, it also mentions the contact information of the Insurer and TPA (Third Party Administrator). In case of a medical emergency, you can get in touch with the Insurer and TPA (Third Party Administrator), whose contact information is mentioned in your health card. This will enable you to get your doubts and queries addressed and you can also ask for assistance that you might need. This health card has to be shown to the relevant authorities at the hospital at the time of admission.
Where can I get network hospital list?
When the insurer issues your health card, it also provides you with an extensive list of network hospitals. However, this list is subject to change and the updated list is made available on TPA website.
You can access the network hospital list of Universal Sompo on their official website universalsompo.com
Within how many days should I submit the claim?
It is mandatory for the health cardholder to file the claim within 30 days from the date of discharge from the hospital or after the completion of treatment.
Is there any tax benefit that one can avail of while purchasing Health Insurance?
Those insured under a health insurance policy is eligible for a tax benefit under Section 80D of the Income Tax Act, 1961. Every taxpayer can avail an annual deduction of Rs. 25,000 from his/her taxable income for the payment of premium towards Health Insurance for self and dependants.
How do I know if my loss is covered under the policy?
For any queries or clarifications regarding insurance plans of Universal Sompo, you can call Coverfox at 1800-209-9970 or visit the insurer’s website.
What are the benefits I would get in case of partial permanent disability due to an accident?
For Permanent Partial Disablement, the compensation will be determined based on the nature of the injury and your percentage of Sum Insured as mentioned under the head 'Table of Benefit' in the policy document or according to the suggestions/recommendations of the Medical Practitioner appointed by Universal Sompo.
Whom to contact in case of a claim/hospitalisation on the Policy?
In case of emergency services or planned hospitalisation, the Health ID Card has to be shown at any of network hospitals of Universal Sompo to be eligible for cashless service. In case the hospital is not recognised as one of the network hospitals, the insured has to make payments and then submit a claim to the insurer or TPA (Third Party Administrator) for reimbursement, along with other necessary bills and documents.
Are accidental damages to my vehicle covered under the policy?
Yes, Universal Sompo offers an extensive range of covers that are customised to meet unique individual requirements. The Motor Insurance Plans offers cover against Legal Liability to third party property damages caused as a result of an accident as per the Motor Vehicle Act.
What are the claim documents necessary for car insurance claim settlement?
The essential documents for processing car insurance claims are:
Proof of the Insured’s Declared Value
Payment proof of Road Tax
Registration Charges as applicable for the class/make of the model of the insured vehicle indicated by the invoice received from the insurer during the purchase of the insurance policy