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Aadhaar Card Not Received

Vital documents holding sensitive information such as proof or identity or address are an important part of being a citizen of this country, especially when it comes to applying for integral services of a bank or mobile operator. Simply put, these documents make an individual’s life easier personally and professionally.

Every individual, in all probability, has faced the most dreaded situation of losing an important document which has left them crippled for sometime. Without a proper identification document, you can’t meet an employer’s basic eligibility, rent an apartment, apply for a bank account or conduct a host of other common transactions. One such crucial document is the Aadhaar card. This 12 digit unique identity number has become a matter of necessity as the government has made it mandatory for every citizen of India.

But we have often come across situations where the Aadhaar card has not been delivered post application. Even though it takes around 3 months to receive it by post, many people have raised complaints as they have not received their Aadhaar card even after a long period of time. This could be because of multiple reasons with the post office, dispatch department or minor issues such as technical error, improper verification, incorrect information, encryption loss, etc. At times, you might even have to apply for a Aadhaar card all over again if you have not received it since any application date prior to 1st April 2012 and if your application has been rejected by UIDAI.

Additionally, you can seek help from the contact information mentioned on their website:

  • Call Centre - 1800 180 1947
  • Email -

Postal Address Post Office Box 1947 GPO - Bangalore: 560001

Note: As long as the Aadhaar number has been generated, you are entitled to all the benefits under the Aadhaar programme irrespective of your card being delivered or not.

How to Get Aadhaar Online?

You can get an online copy of your Aadhaar card from the Aadhaar website or its mobile app. Simply visit the UIDAI’s website and you can download a printable version of your Aadhaar card also known as e-Aadhaar. The e-Aadhaar is fully valid and acceptable as the Aadhaar letter and can be used as a Proof of Identity (POI) or Proof of Residence (POR).

In order to get the Aadhaar card online, you need to keep the enrolment ID ready. The enrolment ID is available on the acknowledgement slip given to you after submission of documents at the Aadhaar enrolment center.

Once you have received your enrolment ID, simply follow these steps mentioned below:

  1. Visit
  2. Select ‘Aadhaar number or ‘Enrolment Id’ (whichever you have)
  3. Duly fill the form with your details and mobile phone number
  4. Post completion, click the ‘Get One Time Password’ tab to receive an OTP (One Time Password) on your registered mobile number and email address
  5. Submit the correct OTP and select the tab ‘Validate and Download’
  6. Download your e-Aadhaar in a PDF format

A printout of your e-Aadhaar is valid and ready to use.

UIDAI also provides a facility to carry your Aadhaar card on mobile through the mAadhaar Mobile Application. With this facility, you don’t need to carry a physical copy of your Aadhaar card and this app also allows users to share their KYC and QR code easily with any service provider.

Note: This application is available on Google Play Store.

One can also avail Aadhaar number through an SMS by following these mentioned steps:

  1. Visit
  2. Fill out the 28 digit enrolment ID which is 14 digit ENO and 14 digit Date-Time stamp mentioned in your acknowledgement slip, along with your registered mobile number and the security code
  3. Select the tab ‘Send One Time Password’ button
  4. Once you have received the OTP on your registered mobile number, submit it on the mentioned portal and the details of your aadhaar card will be sent via SMS

How to get Aadhaar Offline?

For individuals who do not prefer the online medium, they can simply visit any one of the Aadhaar enrolment centers as per their convenience i.e. location, time and date. Alternately, visit and you can select a permanent centre on the basis of state, pin code and search box.

Once at the enrolment centre, duly fill the application form with the mandatory details and submit the form with a Proof of Identity (POI) document and a Proof of Residence (POR) document. Post this, submit your biometric and demographic data which involves a thorough scan of your fingerprints and both the eyes. Once you have completed the entire process of enrolment, you will be handed an acknowledgment slip which comprises of an enrolment ID which can be used to track the application status. The card is usually delivered within 3 months.

Download E-Aadhar - Aadhar card Not Received

This is a printable version of your aadhaar letter in a PDF format and it is valid as the original copy of the aadhaar card. It can be downloaded from the UIDAI website through the following steps:

  1. Select the ‘Download Aadhaar’ option
  2. Go to the ‘e-aadhaar’ page
  3. Enter the requested information and click on ‘Download Aadhaar’

Note: Make sure you have your 28 digit enrolment ID which is 14 digit ENO and 14 digit Date-Time stamp since you have not yet received an aadhaar card number.

FAQs On Aadhar Card Not Received

What should I do if I have not received the Aadhaar card?

At first you can contact the call centre at 1800 180 1947 or email them at As a second option, you can download a printable version of your e-aadhaar from

What to do if OTP for Aadhar services is not received on mobile number

If you have not received an OPT, it could mean that your number is not linked with your aadhaar card and hence, you can verify the same on UIDAI’s website.

In how many days is the Aadhaar card received on the residential address of the applicant?

It usually takes around 3 months to receive the original version of the aadhaar card on the residential address.

I have updated the address in the Aadhar card. Will UIDAI send an updated Aadhar card via post?

Yes, but only if you get your address, name, gender or date of birth updated.

What to do in case I did not receive my updated Aadhaar letter?

No. You won't receive a new Aadhaar letter. UIDAI only allows you to download the updated Aadhaar online.

How to track the Aadhaar card through Post if the document is not delivered?

You can visit India Post’s website and enter the tracking number to check the delivery status.

How to get a copy of my Aadhaar card after updating my name or address in it?

You can either download a printable version of your e-aadhaar with the updated address or wait for the updated physical copy be delivered at your updated address.