The claim for Bajaj Allianz Arogya Sanjeevani Policy can be either cashless or as a reimbursement.
Cashless claim:
A cashless facility at network hospitals can be availed 24/7 for any of the health insurance policies by Bajaj Allianz. For planned hospitalization, inform the insurance company at least 48 hrs in advance with details of the hospital and treatment. For emergency hospitalization, the company should be informed within 24 hrs of the hospitalization.
- On showing your health card and a valid photo id at the network hospital, you will get a pre-authorization form.
- Get the pre-authorization form duly signed by the treating doctor and the patient.
- The network hospital will send the form to the Health Administration Team (HAT)
- They will verify the cashless treatment request and all the medical details as per policy guidelines.
- Once approved, an authorization letter is issued within 3 hours as per the policy.
- On discharge, the insured verifies and signs the discharge paper, and the hospital sends the final bill with discharge details to the claim desk, and the claim is directly settled by the insurance company. Only the consumables portion needs to be paid by you, which is not admitted by the insurer.
Reimbursement claim:
When you are admitted to a hospital not within the network zone of the insurer, you need to pay for the treatment out of your own pocket and then claim for the same after the treatment is done as a reimbursement.
- For reimbursement, the insured should send an intimation to the insurer within the time limit. The insured should submit all the necessary documents within 30 days of discharge.
- The company will verify all the documents and the reimbursement request and settle the claim per the policy.
Documents required for a claim:
In a cashless claim, only the health card, your KYC details, and the doctor’s advice for hospitalisation need to be submitted. The rest of the documents would be submitted by the hospital itself.
However, for a reimbursement claim, all documents need to be provided by you. The following list of documents should be provided along with the claim request:
- Duly filled claim form
- Patient’s photo id
- Medical prescription advising hospitalization.
- Original medical bills
- Payment receipts
- Discharge summary with a medical history of the patient
- Diagnostic test reports as per the prescription from the treating medical practitioner
- In case of surgery, surgeon’s certificates with complete details of the surgery.
- NEFT details and cancelled cheque
- KYC details of the proposer
- The insurer requires any other relevant document.