Step-by-Step Process to Check Your Axis Max Life Insurance Policy Status

Axis Max Life Insurance (formerly known as Max Life Insurance) is one of the most admired life insurance companies in India. Axis Bank and Max Life Insurance first announced their intention to form a strategic partnership in February 2020. The partnership was finalised with the IRDAI's approval in February 2021. Following this, Max Life rebranded to Axis Max Life Insurance in December 2024. It provides unique products to secure the financial future of its customers. The company aims to serve its customers through long-term savings, protection, and retirement solutions.

Benefits Offered by Axis Max Life Insurance Company

• Axis Max Life Insurance offers a variety of insurance plans to meet the different insurance and investment requirements of its customers.

• Life insurance premiums and proceeds from the insurance policy are exempted from tax under Section 80C and 10(10D) of the Income Tax Act, 1961, respectively.

• The company offers extensive life insurance coverage at affordable premiums.

• Axis Max Life Insurance has an excellent support staff and an online platform to check your policy details and status whenever you want.

• The company also has a simple payment and renewal process for buying/renewing term insurance.

The procedure to check Axis Max Life Insurance policy status is hassle-free and straightforward. You can check the policy status offline as well as online with a few steps. All you need to do is keep your policy information handy to provide all the necessary details in order to seek the required status information. You can check your policy status either by visiting the official website of Axis Max Life Insurance or calling the customer care on a toll-free number, via email or SMS.

Process to check Axis Max Life Insurance status offline

By Calling: You can check your Axis Max Life Insurance policy details by calling Max Life's toll-free helpline number at 18601205577 from Monday to Saturday between 09:00 a.m. to 06:00 p.m.

• Axis Max Life's toll-free helpline number: 91 1860 120 5577 (9 AM–6 PM, Mon–Sat) (Please call from your registered mobile number.)

• Online Sales & Policy Queries: +91 0124 648 8900 (9 AM–9 PM, Mon–Sat)

• NRI Helpline (24×7) : +91 11 71025900 / +91 11 61329950 (available all days)

By Email: You can send your policy related queries by mailing Axis Max Life Insurance at service.helpdesk@maxlifeinsurance.com

By SMS: You can send an SMS to Max Life Insurance to receive the details about your policy. To file a query, you need to send a short code specified by the company to 5616188.

• To file a query, you need to send the short code specified by the company to 5616188.

• Contact WhatsApp Support by sending “Hi” to +91 74283 96005 (registered number required)

• Axis Max Life Insurance allows you to send a text message to get the details about your insurance policy. Below are the codes you need to send to 5616188 or 9871010012 to receive a message mentioning your policy status.

By visiting the company branch: You can visit the nearest branch office to check the latest status of your policy. You can use the branch finder function at Axis Max Life Insurance website, by entering your area and pin-code to find the nearest branch.

The best way to check your Axis Max Life Insurance policy status online by visiting the official website of the company.

• If you are an existing customer, then you will require to log into the customer portal to check the policy status. In case you are a new customer to the company, you need to first get yourself registered.
• You can also call the customer care toll-free number to clear your doubts.
• First of all, you need to login to the official website of Axis Max Life Insurance.
• On the homepage, you will find the login option.
• Once you click on the login link, a new window will open.
• On the new window, you will have to fill up the details such as username, ID and password. Once you have filled the required information correctly, you will be able to login to the customer portal of Axis Max Life Insurance.
• In order to seek your Axis Max Life Insurance policy status, you need to enter the policy number along with the other related details.

In case you forget your login password, you can follow these steps to retrieve the same:

• Click on the "Forgot Password" link

• Fill in the required details such as client ID, registered email address, policy number and hit the submit button.

• You will receive a link on your email address along with a password reset link.

• Click on the link and reset your password.

In order to recover your username for Axis Max Life Insurance website, you can follow these steps:

• If you forget your username, then it is possible to recover it by clicking on “Forgot Username” link on the login page.
• You will be redirected to the new page. Here, fill the required details such as your Max Life policy number, Client ID, email address and hit the “Submit” button.
• On successful submission of these details, you can easily retrieve your username.

If you are a newly registered user, you need to:

• Firstly, you are required to login to the company’s official website and enter the details such as customer ID, policy number and the date of birth. You can find these details in your Max Life policy document.

• Once you fill in the required details, validate the information about your policy. You can contact the customer care team if you find any discrepancy in the details.

• You are required to verify your mobile number and email address once your details are confirmed.

• Once you verify your mobile number and email address, you will be sent a reset password link where you have to change your current password and enter a new password.

• Once you complete your registration process successfully, you can check your Max Life Insurance policy status and the related details.