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HDFC ERGO General Insurance

HDFC Ergo insurance Company Overview

HDFC ERGO General Insurance Company Ltd. is a collaboration between HDFC Ltd. and ERGO International AG, the primary insurance entity of Munich Re Group. The organisation offers a complete range of general insurance products right from Motor, Health, Travel and Home to Personal Accident in the retail space. HDFC Ergo also offers customized products like Property, Marine and Liability Insurance in the corporate space.

HDFC Ergo Insurance Company Vision and Values

  • Vision: The Company’s vision is to be the most valued admired insurance company that enables the continued progress of customers by being responsive to their needs.

  • Values: The Company is firm on its value system called SEED which stands for Sensitivity, Excellence, Ethics and Dynamisms.

HDFC Ergo Insurance Company Stats

HDFC ERGO maintains its position as one of the country’s largest private sector general insurers. The company has a market share of about 3.3% in Q1FY2017 (3.7% in FY2016) and ranks fourth in the private sector as on June 30, 2016. Diving deeper, the Motor category comprises of 33%2 for Q1FY2017, health comprises of 22%2 for Q1FY2017 and personal accident comprises of 13%2 for Q1FY2017, which are the key segments the company operates in.

The company is known to have sourced most of its business from corporate agents and draws significant support from its bancassurance channel. This is to drive growth of its loan-linked health insurance, personal accident and property insurance policies. Some of the other major distribution channels for the company include brokers which stands at 33% as on June 30, 2016, individual agents at 15%, direct business at 15% and other channels at 1%.

HDFC Ergo Insurance Company Offers

The Company offers a wide range of insurance products. They can be listed as-

  • HDFC Ergo Car insurance Policy
  • HDFC Ergo Commercial insurance Policy
  • HDFC Ergo Liability Only Policy
  • HDFC Ergo Health insurance Policy
  • HDFC Ergo Two Wheeler insurance Policy
  • HDFC Ergo Travel Insurance Policy
  • HDFC Ergo Personal Accident Policy
  • HDFC Ergo Home Insurance

HDFC Ergo Insurance Products and Services

Premium Payment process of HDFC Ergo Insurance Company

Online Payment process

HDFC Ergo understands the hassle of paying premium through offline mediums. Hence, the company allows policyholders to pay their premiums on an online platform by:

  • Simply logging onto www.hdfcergo.com and clicking on the ‘Renew Online’ button

  • Once done, the website opens in another tab where the policyholder will have to enter their policy number under the "Policy Number" tab.

  • Then the policyholder would click on "Proceed", which takes them to the "View Policy Details" tab.

  • Once the policyholder ensured that all details of the existing policy are valid, the individual can pay under the "Make Payments" tab.

Offline payment process

You can renew your insurance policy easily by physically visiting any HDFC Ergo branch and requesting for a renewal. The payment can be made in person at the branch. One needs to ensure that the insurance policy is renewed before the expiration date.

HDFC Ergo Renewal process

Online Renewal Process at HDFC Ergo Insurance Company

Online renewal of an insurance from HDFC Ergo is a hassle-free process. Here’s a step by step guide to get your insurance renewed-

  • Visit www.hdfcergo.com and click on "Instant Renewal"

  • Enter your policy details

  • Look for add-on covers to enhance your coverage for securing your asset

  • Fill the details, and your premium for renewal shall get generated

  • Make the payment and renewal for your insurance policy, and you’re done

Renew insurance plans provided by other insurers with HDFC Ergo insurance

HDFC Ergo is a flexible insurance platform that allows you to renew insurance policies of other insurance providers as well. One simply has to log on to www.hdfcergo.com and provide minimum details of their expiring policy and buy HDFC Ergo’s insurance policy online. One can also avail the No claim bonus benefits in full.

Awards and Achievements of HDFC Ergo Insurance Company Limited

HDFC Ergo boasts of a number of awards won at different events for various categories. Some of them are-

  • ICAI Awards for Excellence in Financial Reporting

  • SKOCH Order-of-Merit for Claims Survey Management (CMS) for qualifying amongst the Top 100-projects in India

  • Best Customer Experience Award of the Year (Financial Sector) by KamiKaze

  • ICAI Awards for Excellence in Financial Reporting Annual Report FY 2014-15 under the Category III – Insurance Sector

  • CMS Outstanding Affiliate World-Class Service Award 2015 by Chubb Multinational Solutions

  • Best Insurance Company in Private Sector – General

  • HDFC ERGO is awarded BEST GENERAL INSURANCE COMPANY in INDIA in 2014

  • Gold Shield ICAI Awards for Excellence in Financial Reporting for the year 2012-13

  • HR Excellence through technology award in 2013

  • BEST GENERAL INSURANCE COMPANY in INDIA

  • Best Employer Brand Award by IPE BFSI

  • Best Investor Education & Category Enhancement – Insurance by UTV Bloomberg - Financial Leadership Awards 2012

  • HDFC ERGO is awarded for Excellence in General Insurance in 2012

  • ICAI Awards for Excellence in Financial Reporting

HDFC Ergo General Insurance FAQs

What Kind of policies are available online with HDFC Ergo General Insurance Company?

There are various insurance plans offered by HDFC Ergo that suit individual needs. They are-

  • HDFC Ergo Car insurance Policy
  • HDFC Ergo Commercial insurance Policy
  • HDFC Ergo Liability Only Policy
  • HDFC Ergo Health insurance Policy
  • HDFC Ergo Two Wheeler insurance Policy
  • HDFC Ergo Travel Insurance Policy
  • HDFC Ergo Personal Accident Policy
  • HDFC Ergo Home Insurance

What Kind of policies are available online with HDFC Ergo Insurance Company?

All policies offered by the company are available online for investing and renewal.

How to renew HDFC Ergo’s insurance policy online?

Renewal of an insurance from HDFC Ergo online is a simple process.

  • Visit www.hdfcergo.com and click on "Instant Renewal"
  • Enter your policy details
  • Look for add on covers to enhance your coverage for securing your asset
  • Fill the details, and your premium for renewal shall get generated
  • Make the payment and renewal for your insurance policy, and you’re done

How can I contact HDFC Ergo for health insurance?

In order to invest in health insurance plans provided by HDFC Ergo, you can visit www.hdfcergo.com and select the health insurance plan that suits your needs. Alternatively, you could visit a branch of HDFC Ergo General Insurance, contact an insurance advisor and select a plan that meets all your health requirements.

Are all the major corporate hospitals on the network?

Yes, the company is proud to network with a total of 6000+ hospitals across India.

How does one get reimbursement for pre- and post-hospitalization expenses under this scheme?

For reimbursement of pre and post hospitalisation expenses, one needs to present the bills and duly filled claim form to the insurer. Post inspection, the bills are reimbursed by the insurance provider to the policyholder.

What is the procedure and documents required for filing a Loss of Checked-in Baggage claim?

The following is the procedure to claim loss of checked-in baggage

  • Download the claim form from the insurer’s website
  • Submit your duly filled claim form along with other required/relevant documents via email.
  • The company may however, require you to post the documents. If you do so, ensure that you make a copy of all the documents before you send the originals to your company.
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