On diagnosis of any of the listed illnesses, a claim can be raised under the policy using the process given below,
- A cashless facility can be availed only through the company’s empanelled service providers. Before initiating a claim please check the updated list of empanelled service providers on the company website.
- Before starting the planned treatment, contact the service provider to request pre-authorisation with the required KYC documents, policy details and diagnosis with all supporting documents.
- Based on the insured’s medical condition, the service provider identifies 3 network hospitals and the insured can select any one.
- After the hospital is finalised, medical reports and other relevant information are shared with the hospital.
- The hospital responds with a medical opinion after receiving the medical reports of the insured.
- In case the insured is willing to proceed with the treatment, notify the service provider.
- After receiving the insured’s confirmation, the service provider arranges for travel, accommodation and admission of the insured. A preliminary medical certificate for the hospital is issued which is valid for 3 months.
Note: that the plan covers treatment expenses on a cashless basis only so there is no reimbursement claim.