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icon Car Insurance icon Add Ons icon Roadside Assistance Cover
  • Overview
  • What's RSA?
  • How does it Works?
  • Inclusions
  • Exclusions
  • Importance Of RSA
  • Other Addons
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  • Frequently Asked Questions

Roadside Assistance Cover

Whether you are on your way to the office or on your way for a holiday, you would want to experience a smooth driving experience. Facing a problem during your travel journey can lead to a lot of inconvenience; it can also derail your schedule. In case the car gets broken in the middle of the road, you have to call up the garage, wait for the repair guy to reach you, repair the car and then get started again. At such times, a roadside assistance cover can help by providing you quick assistance. Read on to know all about roadside assistance cover in detail.

What is Roadside Assistance Cover?

Roadside assistance cover is an add on cover you can opt for along with your car insurance policy by paying additional premium. It helps you in times of need when you are stuck on the road. Your car may require sudden repair work in case of unfortunate mechanical or electrical failure. At such times, this add on cover protects you from bearing the cost of such sudden expenses. Roadside assistance add on is also known as breakdown assistance cover.

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How does Roadside Assistance Add-on Cover Work?

In case of sudden breakdown of the vehicle, all you need to do is call the insurance company, inform them about the car’s condition. The insurer will then help you via call or send a mechanic at your location. In case if the problem is not solved, the insurance company will arrange for the car to be towed to the nearby garage for repair work. Thus, in such cases, you don’t have to manage the issue since the insurance company will do it for you. Few insurance companies offer this add-on as an in-built facility, whereas few offer the same as an add on cover at an additional cost.

What is the Coverage Offered Under Roadside Assistance Cover?

Roadside assistance offers below coverage which may include the following:

  • Mechanical or electrical breakdown

    In case of mechanical or electrical breakdown of the vehicle the insurance company will arrange for a mechanic to repair the vehicle at the site. The mechanic will visit the spot and check the car and help with battery jump start, replacement of flat tyre and do other minor electrical or mechanical repair work. In case the car is locked out, pick up of the car and delivery of the spare key is also provided

  • Towing service

    Free towing service is provided at the nearest network garage if the vehicle is involved in an accident

  • Fuel delivery

    The insurance company will arrange for up to 5 liters of fuel in case the vehicle has run out of fuel in the middle of the road.

  • Alternative vehicle

    The insurance company will arrange for an alternative taxi or vehicle that the car owner can use while the car is undergoing repair work.

  • Stay at a hotel

    The insurance company will arrange for a hotel accommodation in the vicinity of the garage where the car is being repaired.

  • Medical coordination

    Following immobilization of the insured vehicle, if the car owner is in need of medical assistance, the insurance company will arrange for the same. Medical bills and cost of the treatment will be borne by the insurance company.

  • Delivery of the repaired vehicle

    Few insurers also offer delivery of the repaired vehicle in case the car owner is not available to get the vehicle from the garage.

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What is not Covered in Roadside Assistance Cover?

Roadside assistance cover does not provide coverage in case of the following:

  • Losses incurred due to theft
  • Natural or man made calamities not covered
  • Coverage is not provided in case the car is being used for rallies, racing, motorsports or any unlawful activities
  • If the service is being availed without prior consent of the insurer

Why is it Important to have a Roadside Assistance Cover?

Following are the benefits of roadside assistance cover:

  • Get complete peace of mind
  • Call for help in times of an emergency
  • Get fuel delivery service
  • Towing service for free
  • Flat tyre service
  • New pair of keys in case of car lockout
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Other Addons for Car Insurance

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No Claim Bonus

No Claim Bonus

No claim bonus is retained despite making multiple claims in one policy year.
Zero Depreciation

Zero Depreciation

Depreciation on parts made up of glass, plastic, rubber, nylon, etc. is is not taken into consideration at the time of claim.
Roadside Assistance

Roadside Assistance

Also known as breakdown cover, roadside assistance cover provides you with assistance like towing service, minor repair, spare key arrangements, etc.
Personal Accident Cover

Personal Accident Cover

This type of cover provides compensation up to Rs. 15 lakh in case the owner-driver dies, becomes disable or is injured due to an accident.
Engine Protection Cover

Engine Protection Cover

Provides coverage in case of loss or damages caused to the engine due to issues such as water ingression, oil spill, etc.
Daily Allowance Cover

Daily Allowance Cover

In case the insured’s car is damaged and is being repaired at a garage, then this type of cover provides travel allowance to take care of day to day expenses
Consumable Cover

Consumable Cover

A regular car insurance policy does not provide coverage for cost of consumables such as oil, nuts and bolts, lubricants, etc. But with this type of add-on such costs are covered.
Accessories Cover

Accessories Cover

With this add-on, you get coverage for car accessories such as vacuum cleaner, anti-theft device, battery charger, fire extinguisher, etc.
Passenger Cover

Passenger Cover

In case if the passengers traveling in the car get injured then this cover provides coverage for cost of hospitalization, ambulance charges, etc.
Invoice Cover

Invoice Cover

In the event of total loss, constructive loss or theft of the car, return to invoice cover provides the car owner up to the amount mentioned in the invoice.
Key Replacement Cover

Key Replacement Cover

This add on provides coverage for expenses arising from replacing the keys of the insured car.
Loss of Personal Belonging

Loss of Personal Belongings

With Loss of personal belongings Cover, your insurer will pay for any type of damages or losses to most of your personal belongings kept in the car.
Paid Driver Cover

Paid Driver Cover

Paid Driver Cover is quite helpful when you have an employed driver as it pays for any injuries caused to your driver in case of an accident.
Tyre Damage Cover

Tyre Damage Cover

Tyre Damage Cover comes in handy and provides a great deal of assistance in case of a flat tire while you are traveling.
RIM Damage Cover

RIM Damage Cover

Any warping or damages caused to rim is covered when you have purchased the Rim Damage Cover Add-on.
Voluntary Deductible

Voluntary Deductible

A Voluntary Deductible refers to a precise portion of the claim money that the policyholder agrees to pay out of his own pocket. This makes premium cheaper.

Who should Purchase Roadside Assistance Cover?

The following types of people should opt to purchase roadside assistance cover

  • Those who undertake frequent long distance road trips
  • Those not familiar with garages in the city they are traveling to
  • People who are new to driving and handling car related issues
  • People who face frequent car related troubles
  • People who don’t wish to manage their car issues on their own and want to seek help

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Frequently Asked Questions

  • What is 24 * 7 Roadside Assistance in car insurance?

    • 24 * 7 Roadside Assistance in car insurance is an add-on cover you can purchase to get assistance from the insurance company in case of breakdown of the car in the middle of the road.

  • Can I buy Roadside Assistance separately?

    • Yes, you can purchase roadside assistance add on separately as an add on cover along with your comprehensive car insurance policy.

  • Do we need to pay for Roadside Assistance?

    • You only need to pay premium for roadside assistance and don’t need to pay anything additional at the time of claim.

  • How do you deal with a car breakdown?

    • At the time of car breakdown, you can follow the below steps

      • Get down safely from the car
      • Call the insurance company for help
      • Stay near the vehicle
      • Do not try to do any repairs yourself
      • Stay calm and wait for assistance from the company
  • Does breakdown assistance affect no claims bonus?

    • No, breakdown assistance cover is an add on and does not have any impact on no claim bonus

  • Is purchasing a roadside assistance add-on useful?

    • Yes, it is useful to purchase roadside assistance add-on as it covers towing charges, assists with finding the nearest garage, etc.

  • Does roadside assistance cover for assisting in unlocking the car?

    • Yes, roadside assistance cover does assist in unlocking the car in case the keys are lost, or broken inside the keyhole.

  • What happens if the mechanic is unable to resolve the issue at the breakdown location?

    • In case if the mechanic is unable to resolve the issue at the breakdown location then the car is towed for free to the nearest garage and the expenses for the repair are covered under the comprehensive car insurance coverage.

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