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Car Insurance from Cholamandalam

Car Insurance is a must have whether it is for commercial or personal use. Cholamandalam MS General Insurance Company offers both third-party car insurance as well as comprehensive car insurance for your all-round protection as well as convenience. With around, 4500+ network of cashless garages and a 24/7 customer service desk for emergencies and accidents, the comprehensive package policy ensures safety at an affordable premium rate. The comprehensive car insurance offered by Cholamandalam MS General Insurance Company gives you a complete peace of mind by offering coverage from any losses due to natural as well as man-made calamities. You can also enhance your base comprehensive policy by opting for add-ons by paying an additional premium.

Key Features of Cholamandalam Car Insurance

  • Instant renewal – Hassle-free instant paperless renewal
  • 24/7 - claim assistance

Key Benefits of Cholamandalam MS Car Insurance

  • Cashless Garage Network - 3750 cashless garage across India
  • Special Add-on covers – No Claim Bonus Protection, Roadside assistant, etc.
  • Claim settlement - Quick and hassle free claim settlement

Cholamandalam Car Insurance Coverage

Cholamandalam MS Private Car Insurance Policy can be tailor-made to insure any private vehicle. Cholamandalam MS Motor Insurance policy covers Own Damage car insurance and also, Third-party liability insurance, which helps car owners at the time when needed – in case of any accident or mishaps.

Types of Coverage

Own Damage: This policy cover any damage or loss to the owner’s car due to any of the following things:

  • Accident Fire
  • Lightening
  • Self-Ignition
  • Explosion
  • Theft, Riots & Strikes and / or Malicious Acts and Terrorism
  • Earthquake, Flood Cyclone
  • Inundation Transit by Rail, Road, Air & Elevator

Third Party or Liability: This policy is mandated by Insurance Regulatory and Development Authority of India under Motor Vehicle Act 1988. This policy is provided by Cholamandalam MS Private Car Insurance which covers liability cover for body injuries to the third-party and a sum of maximum Rs. 75,000 for any loss or property damage to the third party.

Personal Accident Cover: Sum Insured of Rs. 2 lakhs for the owner-driver in case of accidental death or permanent total disability on a premium of Rs.100

Optional Covers:

a) Passenger Personal Accident cover: With 100 Rs/person the owner-driver is covered with a Sum Insured of Rs.2,00,000 for each of the occupants.

b) Legal liability for Paid driver: Liability cover with a premium of 50 Rs/annually for the paid-driver

Add-on Features of Cholamandalam MS Car Insurance

No Claim Bonus Protection:

The No Claim bonus (NCB) will be retained under this add-on cover, provided if the policy renewal is within 30 days of expiry of the policy, in case partial loss claim is lodged. Specific Exclusion:

  • NCB protection is available only if the number of claim is not more than one during a policy period.
  • This benefit is available only for a vehicle not older than 5 years of age at the start date of the policy.

Fixed Daily Allowance:

The policyholder will get fixed daily allowance of INR 500 or INR 1,000 per day to meet the cost of hiring a car (for a maximum of 5 days per policy period) if the insured vehicle was involved in an accident and is under repair at a garage.

Specific Exclusion: Valid only for one claim during the policy period

Reinstatement Value:

This add-on is to ensure maximum claim benefit - Full Car Investment Security with compensation based on the vehicle invoice value* and zero depreciation charges on repaired parts.

(*Excluding vehicle registration charges and road tax.)

Specific Exclusion: This is available only for brand new car and for first year policy renewal of a brand new car provided there is no claim in the first year of policy.

Waiver of Depreciation:

The insured vehicle will be indemnify against the loss or damaged to the vehicle parts, depending on the age of the vehicle.

Personal belongings (Inside the insured car):

Under this add-on cover by Cholamandalam MS, the insured will get reimbursed in case of any loss or damaged to the belonging and clothes inside the insured car in case of a fire or an accident (the items must have been inside the locked car during the mishap).

The maximum reimbursement during a policy period is INR 10,000

Specific Exclusion:

Laptop, I-Pod, electronic items, mobile phone, jewellery, cash, cheque, stamps, curios, work of art, paintings and other valuables are excluded from this insurance cover.

Maximum of 2 claims under this cover during the policy period.

Key Replacement Cover:

Reimbursement of expenses towards obtaining a duplicate ignition key up to a maximum of INR 1,000, in case of repairing or replacing the keys and/ or locks and/or total replacement of lock mechanism of the insured vehicle.

Specific Exclusion: Valid only for one claim during the policy period.


Original First Information Report (FIR) filed with the Police Authorities for verification in case of burglary or theft. Original bill for expenses incurred to obtain duplicate key(s) from manufacturer / authorized dealer of manufacturer on material and labour charges.

License Loss Cover:

Compensation for obtaining duplicate license (fixed sum of INR 500) in the event that the original driving license is lost.

Note: You need to submit the following documents:

  • Duly acknowledged copy of Report filed with the Police Authorities.
  • Copy of the receipt obtained on payment of fee to the Transport Authority for getting duplicate license
  • Copy of the Original Driving License
  • Copy of the Duplicate Driving License.
  • Self-declaration that no claim has been made for the same loss with any other Insurer

Coverage for Road Tax and Registration Charges in Case of Total Loss of the Vehicle:

The insured will be reimbursed with amount paid for road tax and registration charges of the insured vehicle in case of a total loss of any nature.

Specific Exclusion: There’s no resale of the insured vehicle.

Chola Assistance for Roadside Emergencies -

Support is available 24x7 for spot assistance, including fuel delivery and battery top-up, as well as car breakdown assistance including fixing a flat tyre or on-site repair.

CARE 24x7 can be reached at 1800-103-5354 /1800-209-5354 (Exclusive toll free numbers for CARE Services only).

Discounts offered by Cholamandalam MS Car Insurance

Cholamandalam MS General Insurance offers many attractive discounts that the policyholder can avail.

  • No-Claim Bonus: The no-claim bonus is a discount offered on the next year’s premium. If you make no claims throughout the year, you are benefitted with the huge discount on the next year’s premium. If for the first year you made no claims you are offered with 20% discount on the second year premium and so on. It keeps on increasing. The following table will provide the details.
No. Of YearsDiscount
One claim-free year20%
Two consecutive claim-free years25%
Three consecutive claim-free years35%
Four consecutive claim-free years45%
Five consecutive claim-free years50%
  • Other Discounts: Cholamandalam MS General Insurance offers other discounts provided

  • a. You are a member of any recognized automobile association

  • b. Install an anti-theft device in your car

Exclusions of Cholamandalam MS Car Insurance

  • Accidental damage or loss due to willful negligence
  • Accidental loss or damage if you are driving under the influence of intoxicating liquor or drug
  • Loss or liability while the vehicle is being used outside the scope of limitations of use and/or being driven by a person not duly licensed
  • Consequential loss, depreciation, wear & tear, mechanical & electrical breakdown / failure of breakages
  • Loss due to nuclear weapons or radioactivity
  • Loss due to war and related activities

How to Claim for Cholamandalam MS Car Insurance

Contact Details:



Toll-Free Number: 1800-200-5544 (Accessible from India only)

9144-3098 5300 (For Abroad Customers)

Required steps and supporting documents:

a) In case of Accident

  • Immediately contact Cholamandalam MS on their toll-free number 1800-200-5544
  • Lodge a claim with duly signed Claim Form
  • Copy of Driving License, RC book, Policy document
  • FIR, if required (Kindly note down, contact details of people and vehicle number involved in accident)
  • Original Repair Estimate Bill
  • In case of cashless service, only Invoice receipt
  • In case of reimbursement provide estimate bill, original invoice and payment receipt

b) In case of Theft

  • Immediately contact Cholamandalam MS on their toll-free number 1800-200-5544
  • Lodge the claim with duly signed claim form
  • Original keys with Copy of Driving License, RC book, Policy document
  • Police FIR copy
  • Duly signed Form 28, 29, 30 and Form 35.
  • Final confirmation with “No Trace Report” of the insured vehicle from the police

c) In case of Third Party Claims

  • Immediately contact Cholamandalam MS on their toll-free number 1800-200-5544
  • Lodge the claim with duly signed claim form
  • Police FIR copy
  • Copy of Driving License, Policy and vehicle’s RC book

Step-wise guide to claim:

  • The first things to make a claim is to call on Cholamandalam MS General Insurance’s Toll-Free Helpline number - 1800-200-5544
  • Take appointment with the surveyor and take your vehicle to any of Cholamandalam MS General Insurance authorized network garages for repair, for cashless service. Submit the require documents to the surveyor
  • Company confirms liability
  • If possible, opt for cashless facility, the company will settle the repair bills directly with the garage up to the amount payable
  • But in case you do not opt for cashless facility, you have to pay for the repair charges and then submit the bills with claim form to the surveyor/company for settlement
  • Vehicle Delivery

Review of Cholamandalam MS Car Insurance

Murugappa group is known for providing quality service with reasonable pricing. Cholamandalam MS car insurance is no exception. Clubbed with finest benefits and supplemented with appropriate add-on features, Cholamandalam MS Car insurance plan is one to beat. Not to mention the 24/7 help and assistance in case of any accident or sudden breakdown and hassle free claims processing. With 3750+ garage network and convenient option to buy the policy online, Cholamandalam MS should definitely be on your Top 5 list.