In case of an accident or a vehicle breakdown, the insurance company provides the needed assistance to get the vehicle back to a normal state. The policyholders can also avail cashless repair facility to repair the insured vehicle. In case the vehicle is repaired in a non-network garage, the reimbursement can be claimed for the cost of repair from the insurance company.
The claims can be registered and tracked online using the ‘Lodge a Motor Claim’ service on the official website. However, the service only handles accidental claims as of now.
Claim Process for Accident/Breakdown
In case of an accident, follow the below-stated steps to register your claim:
Take note of the vehicle details of any other vehicle involved in the accident.
Note down the contact details of the witnesses if any.
Call on the toll-free number of ICICI Lombard, share the details of the accident, and get the claim registration number from the claim executive.
The claim executive will also provide details of the documents that need to be submitted to process the claims.
File an FIR at your nearest police station in case of theft, major damages, or bodily injury.
Settlement of Claims
After registering the claim, the Customer Service Manager (CSM) will get in touch with you within one day of making a claim.
Submit the required documents to the insurance company and get them verified with the original documents.
After assessment, the CSM will get an estimate of the repairs needed and will approve the same.
In case of repairs done at the cashless garage, the insurance company will settle the payment with the network garage.
The CSM will ask you for any additional payments that need to be made by you.
