Electric vehicles require specialised roadside assistance because their battery systems, software components and high-voltage mechanisms need trained technicians and safe towing methods. RSA helps EV owners stay protected during breakdowns through services like emergency charging, minor electrical repairs and authorised flatbed towing. With India’s growing EV adoption and uneven charging infrastructure, RSA has become a practical add-on for smoother and stress-free ownership.
The surge of EVs in the automobile industry is evident over the past 2 years. The shift is gradual, but it is happening. With this, Electric Vehicle owners must understand the care and protection their prized possession needs. An electric car insurance policy is a must for financial security and legal compliance. But insurance is beyond legal compliance; it makes sure your EV is protected all the time from any mishaps. To take this one step further, you can use the add-on “Roadside Assistance or RSA for Electric cars” to further enhance your protection cover. Let us understand more about this add-on through this article.
What is Roadside Assistance (RSA) in EV Insurance?
Roadside Assistance (RSA) in EV Insurance is an add-on that provides instant help if your electric vehicle stops due to a low battery, breakdown, or minor electrical issues. It includes emergency charging support, towing to the nearest authorised service centre, and on-spot quick repairs. RSA ensures you’re never stranded, especially since EVs often need specialised assistance.
Why Do Electric Vehicles Require Specialised Roadside Assistance?
Traditional RSA handles fuel, mechanical issues and basic repairs, while EV RSA deals with battery, motor, and electrical failures that need specialised tools and technicians. Unlike petrol vehicles, EVs may need emergency charging or high-voltage system support, which regular RSA cannot provide. Here’s why you should opt for EV RSA in your car insurance policy:
Emergency charging support
Specialised high-voltage handling
Help for software or sensor glitches
Protection in low-charging areas
Battery or thermal warning support
If your EV runs out of battery mid-route, RSA arranges a mobile charger or tows you to the nearest charging station.
EV systems operate on high-voltage batteries that require certified technicians for safe diagnosis and repairs.
EVs rely heavily on electronics; RSA provides technicians trained to resolve minor software, BMS, or connectivity issues on the spot.
With limited charging infrastructure in many regions, RSA ensures you’re never stranded far from a charging point.
RSA helps if your vehicle displays overheating, thermal shutdown, or critical battery alerts.
What Roadside Assistance for EVs Typically Includes
Roadside Assistance (RSA) for EVs offers specialised help during unexpected breakdowns, especially those linked to the battery, motor, or software systems.
Emergency charging support: Mobile charging or towing to the nearest charging station.
Authorised towing service: Safe flatbed towing to an EV-compatible service centre.
On-spot minor repairs: Quick fixes for electrical faults, loose wiring, or sensor issues.
Battery or thermal warning assistance: Help when your EV shows overheating or system alert messages.
Flat tyre repair: On-location puncture repair or replacement support.
Key lockout service: Assistance if you misplace your key or the EV auto-locks.
Jump-start support: For the 12V auxiliary battery powering lights and electronics.
What May Not Be Included in an EV Roadside Assistance Plan
Here are some limitations to Electric Roadside Assistance Cover:
RSA does not cover the cost of spare parts or major component replacements.
Breakdowns caused by ageing, wear and tear, or poor maintenance are excluded.
Assistance is denied for incidents involving intoxicated or reckless driving.
Repeat requests for the same unresolved issue are typically not allowed.
Collision or accident-related damages are handled under motor insurance, not RSA.
Most RSA plans limit the number of service calls allowed per policy year.
How to Obtain Roadside Assistance for Electric Vehicles
The process for obtaining an RSA for Electric Vehicles is simple, through Coverfox:
Enter Your Car Details in the space provided on the car insurance page.
Compare various plans
From the list of add-ons, opt for “Roadside Assistance Cover”
Select the best plan suited for your EV.
Pay the fees and receive your Electric car insurance policy with RSA instantly.
How To Use an EV Roadside Assistance Add-on?
If your EV breaks down unexpectedly, using roadside assistance is quick and straightforward. Follow these steps to get help efficiently:
Step 1: Call the 24x7 RSA helpline provided by your insurer.
Step 2: Share your exact location and explain what went wrong with the vehicle.
Step 3: Wait for assistance as technicians or a tow truck typically arrive within 30 to 90 minutes.
Step 4: Minor issues will be fixed on-site; otherwise, your EV will be safely towed to the nearest authorised workshop.
Pro Tip: Keep your RSA number easily accessible, ensure GPS is enabled when driving in unfamiliar areas, and keep your policy details handy for faster assistance.
Top Things to Know before Buying Roadside Assistance for your EV
Before selecting a roadside assistance plan for your electric vehicle, make sure the coverage aligns with the unique needs of EV ownership. Here’s what to look for:
The plan should offer support for battery, motor and other high-voltage EV components.
The towing range included in the policy should be sufficient for your typical driving routes.
The number of service requests allowed per year should meet your usage requirements.
Coverage should extend to highways, remote locations and low-network areas.
Flatbed towing should be included to ensure the safe transport of your EV.
Technician visit fees and on-site repair charges should be clearly covered without hidden costs.
Understanding the claim process and reading the terms carefully will help you choose the right RSA plan.
Should You Buy an RSA Cover For Your EV?
You should consider RSA if you frequently drive long distances, rely heavily on your EV for daily commuting, or travel through areas with limited charging facilities. The added support for battery issues, safe towing and on-spot assistance can make a significant difference during unexpected breakdowns. If these scenarios apply to you, RSA can be a valuable and reassuring addition to your EV insurance.
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What is Roadside Assistance (RSA)?
Frequently Asked Questions
What if my EV runs out of charge on the road?
RSA can arrange emergency charging or tow your vehicle to the nearest charging station.
Can roadside assistance fix EV software issues?
Minor software or sensor glitches can often be resolved on the spot, but major updates require a workshop visit.
Is towing safe for electric cars?
Yes, as long as flatbed towing or manufacturer-approved methods are used to protect the motor and battery.
Does electric car insurance automatically include roadside assistance?
Not always—RSA is usually an add-on, so you need to check if it’s included in your policy.
Is roadside assistance included with new EVs?
Many manufacturers offer complimentary RSA for the first year, but coverage varies by brand.
Will roadside assistance work in remote areas?
Most plans cover remote zones, but response times may be longer based on accessibility.
Is EV roadside assistance worth it?
It’s useful if you want reliable help for battery drain, breakdowns or emergencies—especially on long routes or in low-charging areas.
